Careers

Salary Commensurate with experience— Full Time — Exempt

General Summary:

The ideal Account Executive will follow “The ConnectOn Way” of being independent and driven in managing and maintaining a dedicated set of accounts. A successful candidate will be confident, resourceful, professional, and very team oriented. A technical background is a plus but also the ability to demonstrate and communicate effectively with clients and new clients to show the value of ConnectOn Services while being inclusive of clients’ business strategies.

Benefits include: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Group Term Life, Voluntary Life / AD&D, Simple IRA, 1 Day per week Work From Home.

Essential Duties and Responsibilities:

• Build and maintain strong relationships within your assigned accounts to retain, grow commitment, and provide customer resources when needed.
• Advance client company goals through solutions‐based problem solving achieving corporate milestones for technology that align with Strategic Planning.
• Present products and services with sufficient knowledge and understanding.
• Identify and close add‐on product and service expansion sales opportunities.
• Provide proposals and process agreements for all new business / services with clients.
• Demonstrate product, service, and solution capabilities to clients.
• Provide guidance when clients inquire about technical and business challenges.
• Based on the business requirements of the client, you will be responsible for consulting with decision makers to offer recommendations or solutions on how to improve IT systems and infrastructure.
• Coordinates with marketing to develop programs to retain and increase customer’s growth rates.
• Lead new customers through on‐boarding process working closely with our customer support team to ensure successful completion and meeting customer’s expectations.
• Conduct strategic account reviews regularly to review service needs and trends.
• Efficiently manage time to focus on activities that grow revenue and ensure client satisfaction and contract renewal.
• Able to synthesize information from multiple sources to create and update services and agreements.
• Work closely with other departments to set expectations for clients in relation to new products, services, and solutions from proposal to implementation.
• Develop and facilitate the documentation of client specific standards for dedicated accounts including policies, best practices, and client nuances.
• Keep commitments, set expectations correctly and then meet or exceed them, build trust, work with integrity and composure in difficult situations.
• Develop integral knowledge of client agreements, billing and invoicing ensuring consistent and accurate client billing.

Knowledge / Skills / Abilities Recommended:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in business‐to‐business technology sales.
• High level of business acumen, strong work ethic and a willingness to learn.
• Ability to successfully handle client conflict and objections with minimal management intervention.
• Possesses strong analytical and problem‐solving skills.
• Maintain a high level of attention to detail in all aspects of the role.
• Balances team and individual responsibilities; Gives and welcomes feedback; Supports everyone’s efforts to succeed.

Educational / Vocational / Previous Experience Recommended:

• Bachelor’s Degree in Business Administration or related field preferred
• 3+ years of sales and account management experience

Working Conditions:

• This description of physical demands and work environment is representative of those that must be met by the person in this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• This position operates in a professional office environment as well as varying types of client environments. While performing the duties of this job, the person in this position must be able to operate computer equipment, printers, cell phones, desk phones, and other office equipment.
• This position frequently communicates with clients and team members and must be able to exchange accurate information in these situations.
• Must be able to occasionally remain in a stationary position.
• Must be able to lift and move equipment weighing up to 50 pounds.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Only local candidates need apply.

Salary Commensurate with experience— Full Time — Exempt

General Summary:

The position of NOC Engineer is a strategic technical position within the organization. This position will be primarily in-office in Tampa, FL. Responsible for interacting directly with ConnectOn customers and their staff while performing technical support for workstation endpoints, servers, mobile devices, cloud services, networking, and ConnectOn provided tools, including monitoring, analyzing, troubleshooting, and reporting on the IT Infrastructure of customer environments. Technical, analytical, and writing skills are critical. Additionally responsible for running network diagnostic tools, comparative analysis, customer communication, and compiling information in management reports.

Benefits include: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Group Term Life, Voluntary Life / AD&D, Simple IRA, 1 Day per week Work From Home.

Essential Duties and Responsibilities:

• Interact with customers to provide support via phone, email, and our ticketing system. Providing technical consulting, system configuration, and troubleshooting.
• Troubleshoot Customer issues on Server, PC, laptop, mobile device, cloud solutions, on-premises networking devices, or any other technology we support.
• Identify the root cause of IT issues and work diligently to research and solve them, eliminating recurring IT issues.
• Provide response, diagnosis, and resolution to client requests and system-generated alerts.
• Provide support for internal Tier 1 Engineers.
• Engages in an analysis of hardware or software systems for best practices.
• Analyze, test, and modify customers’ computer systems based upon their unique design specifications and computing environment to resolve technical issues.
• Engage in the administration and provide support for ConnectOn Managed Tools, Office 365, anti-virus, anti-spam, email archiving, managed backups, and other services offered by ConnectOn.
• Document all customer interactions using business automation and ticketing software. Documenting customer interaction, troubleshooting, and results clearly and concisely.
• Perform system documentation when required.
• Enter time into our system to ensure our key metrics and service level agreements are attained.
• Work in a team environment to develop and improve support processes.
• Understand when to escalate a service request and ask for help from team members with subject matter expertise.
• Improve service documentation to help customers and minimize client services utilization.
• Learn our companies’ standards of delivering world-class service to ensure alignment with our team, including our technologies, processes, and metrics for success.

Knowledge / Skills / Abilities Recommended:

ConnectOn, Inc. recommends and strongly encourages employees to maintain industry certifications. MCSE – Productivity, Cloud Platform and Infrastructure, MCSA Office 365, Microsoft Server, SonicWall, Cisco, VMWare, CompTIA A+, CompTIA Network+

• Strong communication skills.
• Ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
• Ability to create process and standards.
• Analytical and troubleshooting skills.
• Ability to work in a fast-paced environment.
• Ability to manage multiple priorities and follow through on projects to completion.
• Shows initiative and acts independently to resolve problems.
• Experience with Microsoft Online Products and Services.
• Effectively utilizes tools to resolve issues and escalate appropriately.

Educational / Vocational / Previous Experience Recommended:

• 2-4+ years of IT experience.
• Bachelor’s Degree or one additional year of work experience.
• A strong understanding of relevant technologies, solutions, troubleshooting, & support.
• Experience with SonicWALL Physical and Virtual appliances.
• Experience with Microsoft Online Products and Services.
• Experience with Server hardware and software.
• Experience with Virtualization solutions.
• Experience with Business Disaster Recovery Backup solutions.

Salary Commensurate with experience— Full Time — Exempt

General Summary:

The Project Coordinator is responsible for managing all administrative functions of client IT projects and company internal business and IT projects. The PC facilitates our goal of delivering world class service to our clients by ensuring that projects are documented, scheduled, monitored, communicated, and closed in a manner that streamlines operations, improves profitability, and ultimately delights our clients. This will be achieved by utilizing, developing, and improving systems and procedures for project coordination; and by working cross-functionally with Sales, Technology Consulting, Service and Finance departments during all phases of the project to ensure the desired results.

Benefits include: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Group Term Life, Voluntary Life / AD&D, Simple IRA, 1 Day per week Work From Home.

Essential Duties and Responsibilities:

• Coordinate, setup and manage new client onboarding projects, professional services projects, and internal company projects.
• Perform new client kickoff meeting process
• Coordinate with service teams to schedule engineering resources
• Project status monitoring and reporting
• Conduct project status meetings to verify projects are on track and on budget. Identify discuss and solve risks or issues that could prevent project success
• Project closure process including ensuring project satisfaction surveys are conducted by teams.
• Perform project intake process
• Create, assign, and collect project documentation
• Organize, schedule, and manage project kickoff meetings
• Schedule and coordinate project resources and product deployment
• Manage and maintain project databases
• Organize, schedule, and manage project status meetings
• Provide regularly timed status communication with key stakeholders
• Monitor and ensure accuracy of project time entries by Project Engineers and managers
• Track and manage project scope changes
• Perform project closure process
• Manage project board in PM systems, monitoring, and reporting on project backlog
• Monitor and report on project backlog weekly to executive team
• Perform monthly project billing process
• Send client satisfaction surveys, monitor, and measure results
• Assist with preparation for weekly Project Team meeting
• Input and verify key performance indicators into Project Team dashboard weekly
• Participate in continuous improvement initiatives

Knowledge / Skills / Abilities Recommended:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills
• Strong proficiency in MS Office Suite
• Able to lead and collaborate with the project team
• Organized, detail-oriented, self-motivated with excellent business acumen
• Excellent customer relationship skills
• Excellent personnel and task management skills
• Proven ability to work on multiple priorities and projects simultaneously
• Proven ability to build positive and collaborative relationships within the organization and client base
• Proven ability to solve problems and learn new technologies
• Proven ability to gather relevant information and diagnose issues effectively and efficiently
• Willingness to develop professionally
• Willingness to adapt to a rapidly changing and growing environment
• Process-driven and ability to follow and improve processes

Educational / Vocational / Previous Experience Recommended:

• 3-5 years of IT project management experience, with demonstrated ability to plan and organize to meet deadlines
• Bachelor’s degree + PMP certificate or equivalent subject matter expert training preferred
• Normal professional, office environment

Working Conditions:

• Professional, office environment
• Physical lifting and moving of hardware
• Travel required within our geographic region in Tampa Bay

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.